Urgent Care System - latest updates
We are changing our urgent care system to ensure that patients who need urgent care on the day will receive urgent care on the day, while those whose enquiries are not urgent will be re-directed to the most appropriate member of staff or team, who will deal with them in a timely manner. Please co-operate with us, especially when receptionists ask you for the reason for your call or the nature of the urgency, as otherwise our urgent care clinicians will not be able to prioritise their workload in the most efficient way.
Since 1st October 2018, you have only been able to speak to the urgent care doctor or nurse between 8:30am - 12:00noon and 2:00pm - 5:30pm. Please call between these times or use Pharmacy First, book a hub appointment or submit an e-consult (ask our reception team for more details). Alternatively, you can get health advice by calling NHS 111, or in case of emergency, please dial 999.
Please help us to help you!