Don't be a DNA (Did Not Attend)
With all the threats to GP funding, its more important than ever for you to attend your appointment.
Hundreds of appointments are missed each month. Remember to cancel your appointment if you don't need it. If everyone who couldn't attend their appointment cancelled it, we could offer around 20 extra clinics per month.
Thank you to those who do call in to cancel. But do remember, if you don’t give us an hour’s notice you are marked as having not attended, as its unlikely we can find anyone else to fill the appointment at short notice. We also are unable to see patients who are more than 10 minutes late. The computer will automatically code you as having missed your appointment.
You can cancel your appointment by:
- calling 020 7515 4860 up to an hour before your appointment and cancelling - press 1 as soon as you get through.
- leave us with an up to date mobile number so you receive a text message reminder from us when you book your appointment.
- write your appointment down when you book it and keep it somewhere safe. Many of you call us every day to check your appointment time.
- register for our on-line services where you can book and cancel your appointments over the internet or by smart phone app, as well as order your repeat prescriptions.
Remember, someone else could need the appointment you are missing.